Privacy Policy

Information We Collect

We may collect personal information that you voluntarily provide, including your name, email address, and any details you choose to share when contacting us, requesting a conversation, downloading a resource, joining our waitlist, or subscribing to our communications.

We may also collect limited technical information, such as your IP address, browser type, and website usage data, to help improve website performance and user experience.

How We Use Your Information

Your information is used solely to:

• Respond to enquiries and communicate with you
• Provide information about services, programmes, or updates you have requested
• Send you the resources and email communications you have opted in to receive
• Improve our website, services, and overall client experience
• Meet legal, regulatory, and professional obligations

We process your data on the basis of your consent, our legitimate interest in running and improving our practice, and where necessary to fulfil legal and professional requirements.

We do not sell, rent, or trade your personal data to third parties.

Marketing Communications

We will only send you marketing emails, including our email series and updates about our programmes, where you have given your consent, for example by downloading one of our resources or joining our waitlist and agreeing to hear from us.

You can withdraw that consent at any time by using the unsubscribe link included in every email, or by contacting us directly. Withdrawing consent does not affect any enquiry or care you have requested from us.

Confidentiality and Data Protection

We apply strict technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. This includes the use of secure systems, encryption, and restricted access controls.

Access to personal data is limited only to authorised professionals directly involved in your care or the delivery of our services.

All information is handled with discretion and in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Sharing Your Information

Your information is shared only where necessary to deliver our services, or where required by law.

We use trusted third-party providers to operate our website, schedule consultations, store files, and send email communications. Some of these providers process data outside the United Kingdom. Where that happens, we ensure appropriate safeguards are in place, such as the UK International Data Transfer Agreement or an adequacy decision, so that your data receives a level of protection equivalent to that under UK law.

Any third parties we engage are expected to uphold the same standards of confidentiality and data protection.

Cookies

Our website uses cookies and similar technologies. Some are strictly necessary for the site to function. Others, such as analytics cookies, help us understand how the site is used so we can improve it. Non-essential cookies are only set with your consent, which you can give or withdraw through the cookie settings on our website. You can also manage or disable cookies through your browser settings at any time.

Your Rights

You have the right to:

• Request access to your personal data
• Request corrections to inaccurate information
• Request deletion of your data
• Restrict or object to certain processing
• Withdraw consent for communications at any time
• Request further details about how your data is processed

You also have the right to lodge a complaint with the Information Commissioner’s Office (ico.org.uk) if you believe your data has been handled improperly. We would welcome the opportunity to address any concern with you directly first.

Data Retention

We retain personal information only for as long as necessary to fulfil its intended purpose or to comply with legal and professional requirements. If you unsubscribe from our communications, we keep a minimal record of that request so that we do not contact you again.

Changes to This Policy

This Privacy Policy may be updated periodically to reflect changes in law or practice. Any updates will be published on this page.

Last updated: September 17th, 2026.

Contact

If you have any questions about this Privacy Policy or how your personal data is handled, please contact us via the website contact form.

Incrocio is committed to safeguarding your privacy and upholding the highest standards of discretion, security, and care.